Lori Kelley
Lori K.
11:48 08 Dec 19
I contracted with Best Heating And Cooling Service for a new central air conditioner. They responded right away with a quotation, answered all my questions and had a very competitive price. The installation was done on the exact date promised and the work carried out in a professional manner by evidently expert installers.
Dick Sanger
Dick S.
22:37 27 Nov 19
Brad did a great job today doing our annual system checkup. He was very thorough both inside with the furnace and outside condenser and explained everything. I Highly recommend Airtron - they installed our system when our house was built in 2013 as well as the other 105 houses in Springs of Walnut Creek a David Weekly Development 2010-2014.
Leucir Marin
Leucir M.
19:49 22 Nov 19
Had a professional work Today - Enrique de la Rosa. All the attention points were clarified and questions were promptly answered by the technician. Thanks.
Jon Freeman
Jon F.
20:16 08 Oct 19
Alex came out to give a diagnostic on my A/C problems. He was very professional and answered my endless questions to my full satisfaction.
Robyn Noelle
Robyn N.
15:17 01 Oct 19
Thank you, Airtron Austin for your help. Manager, Mike Boswell, went above and beyond my expectations. Three weeks ago, Service Technician, Donnie corrected all issues with my A/C system, and he did a fine job. Thank you for everything!RN Jones
Celina Terra
Celina T.
05:04 13 Sep 19
My heater stopped working and we wanted to be sure there was not a pilot light issue. They were able to get me in the following day. Gave good advice, fixed problem and cost was reasonable.
Piocha Ortiz
Piocha O.
03:47 09 Sep 19
They're quick when your going to pay them but try to get out of warranty work when no pay is involved 😠. The house is only one year old and A.C. is broken already. They didn't charge the compressor with freon enough and system run and run trying to cool down house. Beware of this company
M St. Louis
M St. L.
01:37 14 Jul 19
We have called for service a couple of times and they schedule us right away. The techs are professional and there is good communication.
JM Bowman
02:26 06 Jun 19
Robert Morales was our tech today and was very helpful. We had no cooling, he quickly found the issue and took time to offer recommendations and link us to sales consultant. Great service, great guy!
natalia murillo
natalia M.
03:32 25 May 19
My husband called this past week about our 3 yr old A/C unit that Airtron installed to see if it was still under warranty. Immediately, the woman in the service department that answered the call made it a point to let him know that their SERVICE wasn’t under warranty and the fact that the parts might be was never brought up. No effort was made on their end to try to find out. So we called up a tech from another company and he diagnosed us as needing an expansion valve and called the manufacturer. The manufacturer told him the part is under warranty and to call the installer-Airtron, since they have an agreement. Again, my husband called and this time was told that the part is under warranty and they reiterated that their service is not and there would be a $89 diagnostic fee. My husband asked why they couldn’t just provide the part if the problem had already been identified and he was told that they can’t go off someone else’s diagnosis. Additionally, they would not come out for free. Now we’re at the end of the week in a hot house with our small children and it’s upsetting that the issue could have been resolved already if this company was concerned with helping us find solutions rather than making it clear that they don’t work for free...which is a given. It would have been great if they would have been able to confirm our part’s warranty in the first place and then we could have just had them come out and get started on the repair. Customer service could be much better.
Keith Clanahan
Keith C.
14:26 29 Apr 19
Steven Marino came to our aid on a Sunday evening when we were close to panic mode. He was knowledgeable, friendly, and courteous. I will receommend him and his company to all of our Austin-area friends.
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